Frequently Asked Questions


AUTHENTICITY OF PRODUCTS


01. How can I determine the authenticity of my club(s)?

To determine the authenticity of your club(s), you can take it to an authorized XXIO dealer and have them set up an inspection with us. The club will be sent back to our headquarters and inspected for authenticity. To do so, please call our Customer Service Department at (800) 999-6263, or email us here. Our business hours are Monday through Friday, 7:00am to 5:00pm Pacific Standard Time.


02.Where is the serial number listed on my XXIO club?

For new products, the serial number will be listed on the hosel of every club. On all iron sets made after 2009, the serial number will only be listed on the 6 or 7 iron.


03. If I provide a Serial number for my XXIO club, can you verify authenticity?

We are unable to verify authenticity by serial number alone. If you are in doubt of the authenticity of your XXIO clubs (s) , you can take it to an authorized XXIO dealer and have them set up an inspection with us. The club will be sent back to our headquarters and inspected for authenticity. To do so, please call our Customer Service Department at (800) 999-6263, or email us at contact us. Our business hours are Monday through Friday, 7:00am to 5:00pm Pacific Standard Time.




PURCHASING

01. Where can I find a replacement head cover for my XXIO club?

We offer head covers for our current product line in our online store. If the head cover you are looking for is not available there, please contact our Customer Service department at 1-800-999-6263, or via email, at contact us, with your inquiry and we can see if that item is available at that given time.

02. Where do I get information on Corporate or ASI Sales?

Please contact our corporate sales department or by phone at 1-(866) 959-6263.

03. I am a consumer; am I able to purchase directly from XXIO over the phone?

Unfortunately, we do not allow consumers to purchase directly over the phone. To purchase directly from us, you would have to visit xxiousa.com. Otherwise, you are able to purchase products through any of our authorized retailers. You can find a dealer in your area by using our dealer locator.

04. I have lost a club in my XXIO iron set, where am I able to find a replacement?

We keep inventory for up to two years after the date of release. If it is an older product, please call our Customer Service department at 1-800-999-6263 and they are able to guide you towards authorized resellers who may have the club you are looking for.

05. What is the status of order?

For information on your order, please send your inquiry to the customer service and we will respond within 24 hours.

06. How will the charge show up on my credit card?

The charge for your order appears on your credit card as: "XXIO"

07. I am receiving an error message stating “Your order could not be processed. Prior submitting again, please review the billing information you have supplied is accurate. For additional information, please reference our FAQs.”, what do I do?

If you are receiving this message, in most cases this is either due to an a simple issue with your billing address or an incorrect credit card security code(CVN). Please ensure the billing address you are supplying matches exactly what your credit card issuing bank has on file. If you make multiple attempts in failure, please contact your card issuing bank to verify the supplied billing address matches their information on file. Our online store’s payment gateway uses the Address Verification System (AVS) which is an extra security feature to help protect against fraudulent credit card transactions. As a result, to have a successfully transaction, the billing address supplied must match exactly what your credit card issuing bank has on file for you. Please note, if multiple attempts are made in failure, even though the transaction wasn’t successful, your card issuing bank might verify the funds available and mark it as a temporary authorization. This is not a charge and XXIO will not proceed in processing these failed transactions. Typically these temporary authorizations will drop off your account within 2-5 business days, but please contact your card issuing bank for any questions or to expedite.

08. Do you charge Sales Tax?

Yes, XXIO is required to charge applicable sales tax on purchases made on xxiousa.com. Sales tax is calculated based on the state and local taxes of the shipping address you provide during checkout.



SPECIAL DISCOUNTS (MILITARY, JUNIOR GOLF, CHARITY EVENT)

01. Do you offer any special Military benefits?

At this time, we are not currently offering benefits for Military personnel. We encourage you to check www.xxiousa.com for future updates or Military promotions. XXIO truly appreciates your service to this country

02. My organization is hosting our charity golf tournament and is looking for any possible donations or sponsorships. Does XXIO provide a level of support for non-profit programs and events?

The opportunity you have presented sounds promising. However, due to the high volume of requests we receive on a daily basis, we are unable to fully sponsor your event at this time. Although we are unable to provide full sponsorship at this time, we may be able to assist you by allowing the purchase of our XXIO and/or XXIO products at a discounted rate via customerservice@clevelandgolf.com



WARRANTY AND REPLACEMENTS

01. I have a broken component on my XXIO club. How can I get this fixed?

To see if the broken club would be covered under our manufacturer's warranty. You would have to take the club to an authorized dealer and have them set up a repair authorization with us. Then, the club would have to be shipped to our plant in Huntington Beach, where it will be inspected by our repairs department. They would assess the damage and let the dealer know if it would be covered under our warranty.

02. I have an older XXIO club that broke. How do I know if this would be covered under [warranty]?

XXIO warrants its golf club products to be free from defects in materials and workmanship for one year from the date of first retail sale. This warranty does not apply to wear or damage from abnormal use, misuse, abuse, neglect or accident, or to products which have been repaired or modified other than by XXIO. XXIO does not warrant damage to its products caused by third parties. A club may be covered if it has undergone normal modification as in re-shafting and or re-griping. It will be at XXIO's discretion to determine if such modification has caused any damage. At XXIO's option and as the buyer's sole remedy, defective products covered by this limited warranty will be either repaired or replaced at no charge to the buyer. Such defective products must be returned to the authorized XXIO dealer from which such products were purchased. End user customers may contact XXIO directly regarding any problems relating to warranty service. All buyers or users are requested to return their warranty registration cards. XXIO DISCLAIMS ALL LIABILITY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.

03. Am I able to get my XXIO clubs adjusted or re-gripped from the manufacturer?

We would be able to help you with getting your clubs adjusted and re-gripped. You would need to take them to one of our authorized retailers in your area; to find a retailer near you, go to the dealer locator. The retailer will be able to set you up with a repair authorization. You would then send the clubs back to us and we would make the necessary adjustments you were looking for.

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